Online Flower Delivery St Luke's: Terms & Conditions

Introduction

These terms and conditions ("Terms") apply to the purchase and delivery of flowers and related products and services ("Goods") from our online platform for customers situated in St Luke's and the surrounding areas. Please read these Terms carefully before placing an order. By purchasing through our website, you agree to be bound by these Terms. If you do not accept these Terms, you should not use our platform or services.

Order Process

We aim to offer a seamless experience for online flower delivery in St Luke's. To place an order, browse our product selection, add desired items to your shopping basket, and proceed to checkout. You will be prompted to provide necessary order details, including your name, delivery address in St Luke's or nearby locations, preferred delivery date, recipient information, and contact details.

Upon placing an order, you are making an offer to purchase the selected Goods at the prices indicated, inclusive of applicable delivery charges. After submitting your order, you will receive an automated order confirmation email acknowledging receipt of your order. This communication does not constitute acceptance of your order. Acceptance occurs once your order has been reviewed, processed, and dispatched for delivery, at which point a dispatch confirmation will be sent to you.

If, for any reason, we are unable to fulfil your order (for example, if an item is out of stock or delivery is not possible to your specified location), we reserve the right to refuse or cancel all or part of your order. In such cases, you will be notified and any payments made will be refunded in full for the affected items.

Product Availability and Substitution

All flower arrangements and products offered for sale are subject to availability. Due to the seasonal nature of flowers, variations occur, and all images on our website are for illustrative purposes only. We reserve the right to substitute certain flowers or items with products of equivalent value and similar style, quality, and appearance if the chosen flowers are unavailable. We will always strive to meet your chosen preferences and colours whenever possible.

Pricing and Payments

All prices displayed on our website are in GBP and include VAT (where applicable). Delivery charges, if applicable, are clearly indicated before checkout. We endeavour to ensure pricing is accurate at all times but reserve the right to correct pricing errors and update prices without prior notice, in which case you may cancel your order for a full refund before dispatch.

We accept payments via a range of secure methods, including major debit cards, credit cards, and certain online payment systems. Your payment will be processed at the time your order is placed. Orders will not be confirmed until the full payment has been received and cleared.

Delivery Policy

We deliver throughout St Luke's and nearby areas covered by our delivery network. Delivery dates and times may be selected at checkout, subject to availability. Whilst we make every effort to deliver on the specified date, delivery times are not guaranteed and may be affected by events outside our reasonable control, including but not limited to adverse weather, traffic disruptions, or other unforeseen circumstances.

For successful delivery, please ensure the recipient’s name, full address, and contact details are accurate. If our driver is unable to be admitted to the property or nobody is available to accept delivery, we will attempt to leave the flowers in a safe place or with a neighbour (as per your instructions, if any), and you will be notified accordingly. Once delivered or left as directed, risk and responsibility for the Goods transfers to the customer or recipient.

Risk and Title

Risk of damage to or loss of the Goods passes to you upon delivery. Ownership of the Goods passes to you once we have received full payment of all sums due, including delivery charges, and delivery has been completed as specified above.

Cancellations and Amendments

We understand that circumstances may change. You may cancel or amend your order for flower delivery in St Luke's by contacting us as soon as possible, but at least 24 hours before the scheduled delivery date. Cancellations or amendments can only be processed during our working hours and prior to the order being prepared or dispatched. If your order has already been prepared, dispatched, or delivered, we may not be able to accommodate changes or provide a refund.

To cancel your order within the permitted time frame, please provide your order number, name, delivery address, and details of the amendment or cancellation request. Valid cancellations received in time will be refunded in full to your original payment method. Refund processing times may vary based on your payment provider.

We regret that custom arrangements, special orders, and perishable goods are exempt from the statutory right to cancel once preparation has commenced, unless the Goods are faulty or not as described.

Returns and Refunds

If you receive Goods that are damaged, faulty, or not as described, please contact us within 24 hours of delivery, providing photographic evidence if possible and your order number. We will assess your claim and may offer replacement items, partial, or full refunds at our discretion depending on the circumstances and severity of the issue. In the event of a return being necessary, we will arrange collection where required.

Because flowers and most floral products are perishable, we do not generally accept returns for a change of mind. This does not affect your statutory rights.

User Obligations

By placing an order, you confirm that you are at least 18 years of age, that all details provided are accurate and complete, and that you are authorised to make a purchase with the payment details provided. You agree to use our website for lawful purposes only and not to misuse or tamper with the website or services in any way.

Our Liability

We take utmost care to ensure that our products and services meet high standards and that online flower orders for St Luke's customers are fulfilled reliably. However, except where prohibited by law, our maximum liability to you or any third party under these Terms will not exceed the total price of your order with us.

We are not liable for any consequential or indirect losses, including but not limited to loss of business, loss of goodwill, or emotional distress, arising from use of or inability to use our products or services. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be legally excluded.

Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, fire, flood, severe weather, strikes, or governmental actions.

Intellectual Property

All content included on our website, such as product photography, descriptions, and branding, is the property of Flower Delivery St Luke's or its licensors. These materials are protected by copyright and trademark laws. Reproduction, distribution, or use of any aspect of the website without our prior written consent is prohibited.

Privacy and Data Protection

We are committed to protecting your privacy and handling your data responsibly when you place an order for flower delivery in St Luke's. Personal details provided during order placement are processed according to our Privacy Policy and are only used to process and fulfil your order, improve our services, or comply with legal requirements.

Changes to These Terms

We reserve the right to update or modify these Terms at any time, without prior notice. The latest applicable version will always be posted on our website. You are advised to review the Terms each time you place an order to ensure you agree to the current terms and conditions.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Should any provision of these Terms be found invalid or unenforceable by a court, such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Contact and Communication

If you have any questions about these Terms or require assistance with online flower delivery in St Luke's, please use the contact methods provided on our platform. We will make every reasonable effort to address your query as quickly as possible during our opening hours.

Applicability

These Terms apply to all customers in St Luke's and the surrounding areas using our website and services. By placing an order, you confirm your acceptance of these Terms and Conditions as they relate to flower delivery in St Luke's and nearby locations.

Thank you for choosing Flower Delivery St Luke's to brighten your or a loved one’s day with our fresh, beautiful bouquets.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St Luke’s, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St Luke’s.

For assistance with orders, returns or account queries, please fill out the Contact Us form.