Returns, Refunds & Complaints Policy at Flower Delivery St Luke's
Our Commitment to Freshness in St Luke's
At Flower Delivery St Luke's, we pride ourselves on being a trusted, local florist supplying the freshest blooms to both households and businesses in the St Luke's area. Our team is dedicated to ensuring every flower arrangement arrives in pristine condition, and we back this with our local Fresh Flowers Guarantee.
Fresh Flowers Guarantee & Freshness Window
We guarantee that flowers delivered from Flower Delivery St Luke's are as fresh as possible, always hand-selected and arranged on the day of delivery. To give you peace of mind, our flowers are guaranteed to remain fresh for a minimum of 5 days from the date of arrival, provided they are cared for according to the instructions supplied. Should you have any concerns regarding the freshness of your flowers within this window, please contact us promptly so we can make it right.
Damaged or Unsatisfactory Flowers on Arrival
If your flowers or floral arrangement arrive in a damaged condition, or do not meet your expectations due to any fault on our part, please notify us within 24 hours of receipt. We kindly ask that you take a digital photo of the damaged or unsatisfactory item and share it with us. This helps us quickly investigate the issue and address it effectively.
Refund and Replacement Options
Your satisfaction is our top priority. If you receive flowers that are damaged, wilted, or not as described, Flower Delivery St Luke's offers the following resolution options:
- Free Replacement: We will deliver a fresh bouquet to you or your original recipient as soon as possible, at no additional cost.
- Full Refund: Alternatively, at your discretion, we can issue a full refund to the payment method used for purchase.
Please note that all requests for refunds or replacements due to issues with freshness or damage must be submitted within the 5-day freshness window to qualify for our guarantee.
How to Make a Complaint
If you wish to make a complaint about your flower order or our delivery service, our friendly local team is ready to help. To raise a complaint:
- Contact us with the order details and a description of the issue. Photos are encouraged for flowers-related concerns.
- Our customer care team will review your case and respond within one working day.
- We will work with you directly to investigate, resolve the matter, and ensure your expectations are met, either through a replacement, refund, or other appropriate action.
We value clear feedback as it helps us maintain high standards and continually improve our local service for the St Luke's community.
Your Trusted Local Florist
As a dedicated florist serving St Luke's and neighbouring areas, we believe in building lasting relationships with our customers by providing reliable, personal service and uncompromising quality. If you have any questions about our returns, refunds or complaints process—whether as a household customer or a local business—please reach out. We're always here to help you enjoy the finest, freshest flowers in St Luke's.
